Name of company
UK Pallet Commercial deliveries Ltd
Registered office
As Above
Contact details
Tim Gordon
Legal notice Terms and Conditions
Name of company
UK Pallet Commercial Deliveries ltd
Registered office
Office 2 37 Blofield Corner Rd Norwich NR13 4SA, UK
Contact details
Tel: 01223 969249
E-mail: ukpalletcommercialdeliveries@gmail.com
VAT no. 190 6706 95
Opening Hrs Monday – Friday
0830 hrs to 1700 hrs
Alternatively, get in touch here.
Amazon bookings
Must have all REFs unit counts carton count Etc
They must be booked online as a Next day timed
Please call us for more info if needed 01223 969249
Terms and Conditions for Pallets
Please be aware that any claims for damage to goods , it is the customers responsibility to check the goods are in good condition and there is no damage. if the goods are damaged and the POD(proof of delivery) is signed there will be no grounds for compensation or claim for the goods. Its the sender responsibility for their goods to be with in the parameters of the pallet as overhanging goods will not be covered by our insurers.
The following types of loss or
damage are wholly excluded, and will not under any
circumstances be the subject of
compensation by the Carrier:
a) Loss of profits;
b) Loss of sales or business;
c) Loss of agreements or contracts;
d) Loss of anticipated savings;
e) Loss of use of, or corruption of,
software, data or information;
f) Loss of or damage to goodwill;
g) Indirect or consequential loss;
h) Any fine imposed on the Customer
by the Consignee
or its customer.
Goods not covered are mobile
phones, computer chips, hazardous goods, perishable good, alcohol ,tobacco and glass
products. Second hand goods are not insured unless full proof of purchase and sale invoices are present, also proof goods were in a saleable condition.
DEFINITIONS:
”Pallet Load” means any Consignment containing an item that do not exceed one or more of the following parameters:- Full pallet Length 100 cm Depth 120cm Height 200cm and 1200 kgs and 750 kgs if a tail lift is required for collection or delivery addresses Half pallet Length 100 cm Depth 120cm Height 90cm and 500kgs Quarter pallet Length 100cm Depth 120cm Height 60cm and 250 kgs
Oversized pallets will incure an extra cost up to 2m x100x200 will be charged as a double pallet charge on what ever service is booked , pallets larger than this will incure greater charges.
“Conditions” means the conditions of carriage set out or referred to in this document and includes any special terms and conditions agreed in writing by the Company
“Consignee” means the person or party to whom the Company contracts to deliver the Consignment
“Consignment” means the goods or items to be carried in accordance with the Conditions
“Contract” means this contract of carriage between the Customer and the Company
“Customer” means the person or party whose request for the provision of the Services is accepted by the Company
“Dangerous Consignment” means 1.dangerous substances under the Carriage of Dangerous Goods Regulations 1996 as amended and any other substance presenting a similar hazard 2.explosives including substances classified in Division 1.4 in Compatibility Group S as such terms are used in the Road Traffic (Carriage of Explosives) Regulations 1989 or any statutory modification or re-enactment for the time being in force 3. radioactive material (except substances not required to be labelled under paragraphs 1 and 2 above) 4. any other substances presenting a similar hazard to the above 5. livestock and any other living creatures 6. property the carriage of which is prohibited by any law regulation or statute of any federal state or local government of any country from to or through which any shipment may be carried 7. controlled drugs 8. for any consignment which is to be carried by air any substance which is forbidden to be carried on a cargo aircraft by the regulations of the International Air Transport Association 9. for any consignment which is to be carried by sea any substance which is forbidden to be carried by the regulations of the International Maritime Dangerous Goods Code
“Price” means the price as set out in any quotation price list or order (or when no price has been quoted a reasonable price) excluding VAT
“Services” means the provision of carriage services as detailed below or in such documentation or literature produced by the Company from time to time which the Company is to carry out in accordance with the Conditions
“Carrier” means any party which is contracted by the Company or its agent to complete the delivery
DEFINITIONS:
”Pallet Load” means any Consignment containing an item that do not exceed one or more of the following parameters:- Full pallet Length 100 cm Depth 120cm Height 200cm and 1200 kgs and 1000kgs if a tail lift is required for collection or delivery addresses Half pallet Length 100 cm Depth 120cm Height 90cm and 500kgs Quarter pallet Length 100cm Depth 120cm Height 60cm and 250kgs
Oversized pallets will incure an extra cost up to 2m x100x200 will be charged as a double pallet charge on what ever service is booked , pallets larger than this will incure greater charges.
“Company” means UK Pallet Commercial Deliveries Ltd whose registered office is Renenergy Building, Woodbastwick Road, Blofield, Norwich, Norfolk, NR13 4RR
“Conditions” means the conditions of carriage set out or referred to in this document and includes any special terms and conditions agreed in writing by the Company
“Consignee” means the person or party to whom the Company contracts to deliver the Consignment
“Consignment” means the goods or items to be carried in accordance with the Conditions
“Contract” means this contract of carriage between the Customer and the Company
“Customer” means the person or party whose request for the provision of the Services is accepted by the Company
“Dangerous Consignment” means 1.dangerous substances under the Carriage of Dangerous Goods Regulations 1996 as amended and any other substance presenting a similar hazard 2.explosives including substances classified in Division 1.4 in Compatibility Group S as such terms are used in the Road Traffic (Carriage of Explosives) Regulations 1989 or any statutory modification or re-enactment for the time being in force 3. radioactive material (except substances not required to be labelled under paragraphs 1 and 2 above) 4. any other substances presenting a similar hazard to the above 5. livestock and any other living creatures 6. property the carriage of which is prohibited by any law regulation or statute of any federal state or local government of any country from to or through which any shipment may be carried 7. controlled drugs 8. for any consignment which is to be carried by air any substance which is forbidden to be carried on a cargo aircraft by the regulations of the International Air Transport Association 9. for any consignment which is to be carried by sea any substance which is forbidden to be carried by the regulations of the International Maritime Dangerous Goods Code
“Price” means the price as set out in any quotation price list or order (or when no price has been quoted a reasonable price) excluding VAT
“Services” means the provision of carriage services as detailed below or in such documentation or literature produced by the Company from time to time which the Company is to carry out in accordance with the Conditions
“Carrier” means any party which is contracted by the Company or its agent to complete the delivery
CONDITIONS APPLICABLE:
The Company is not a common carrier
The Company shall provide the Services in accordance with terms agreed orally email on-line or in writing with the Customer subject in either case to these Conditions which shall govern the Contract to the exclusion of any other terms and conditions
No variation to these Conditions shall be binding unless agreed in writing between the authorised representative of the Company and the Customer
Any representations made by the Company’s employees or agents or franchisees or sub-contractors concerning the Services shall not be incorporated into the Contract unless confirmed by the Company in writing and in entering into the Contract the Customer acknowledges that it does not reply on and waives any claim for breach of such representations which are not so confirmed
Any typographical clerical or other error or omission in any sales literature quotation price list acceptance of offer invoice or other documentation or information issued by the Company shall be subject to correction without any liability on the part of the Company
The Carrier will be contracted by the Company to provide services to the Customer and the terms and conditions of the Carrier shall apply to the Customer. The Carrier utilises the Road Haulage Association Limited Conditions of Carriage 1998 or any later version of such conditions. A copy of such terms and conditions is available for inspection by the Customer upon request to the Company. Additionally they can be viewed on line on the Carrier’s website.
CUSTOMERS OBLIGATIONS:
The Customer shall ensure that each Consignment and each item thereof shall not exceed the parameters of the pallet base size100 x 120cms. For a full pallet 1200kg and 210cms high. Half pallet 500kg and 100cms high. Quarter pallet 250kg and 60cms high. Maximum weight 750kg for tail lift requirement in weight and shall be securely and correctly packaged on a pallet and clearly and properly labelled with the full and correct address and postcode of the Consignee. The Carrier has the right to refuse any consignment if it does not meet these requirements. If these requirements are not met and the Carrier is unable to make a successful collection a failed charge will be made.
You must ensure access is possible for our vehicles they are 18 ton lorries that are larger than a bin lorry so make sure when ticking access box we are able to get to the collection point. If we are unable to access collection or delivery point there will be a failed charge.
If the Consignment is not available for collection by the Carrier at the agreed time for the collection the Contract must be re-ordered and the original price is non-refundable Time of Collection shall be of the essence of the Contract
The Customer shall not without the prior written consent of the Company submit for carriage a Dangerous Consignment If the Company agrees to accept a Dangerous Consignment for carriage it must be classified packed and labelled in accordance with all applicable statutory regulations
The Customer warrants that there are no special requirements for the carriage of the Consignment (whether as to temperature humidity or otherwise) and accordingly the Company shall have no liability in the event of any deterioration loss or damage to the Consignment arising from any such requirements
If the Consignment or any part of it is not the Customer’s own unencumbered property the Customer warrants that it has the authority of all persons owning or having an interest in such Consignment to enter into this Contract and the Customer shall indemnify the Company against any loss damage or claims made upon the Company as a result of any want of such authority
If the Carrier is unable to deliver personally to the Consignee any Consignment it shall be returned to the Carriers Depot and a re-delivery charge will be payable unless it is deemed safe to leave or permission has been granted to leave any Consignment at the sole risk of the Consignee
It is the Customer’s obligation accurately to describe what is being sent all goods must be safe to carry loose items such as stone must be in bags and not be boxed unless it is bagged inside. Gravel , seed , hard core etc must be bagged and boxed as it expands when loaded . Any loss if not followed will not be covered on insurance .
The Customer will drain all liquids that deem to be hazardous such as oil and lubricants from mechanical items such as engines and gearboxes for example and will be responsible for all clean up costs that may occur and re delivery charges if applicable , the pallet will not be returned to the customer it will be their responsibility to come to the depot and take the pallet away or clean the goods.
The Customer is responsible to ensure that the goods are fixed safely and securely on the pallet as the pallet can be held until the customer rectifies the pallet so the goods can be transported safely. If pallet is not adequate for the goods and item falls or pallet breaks it is not the hauliers responsibility .
THE SERVICES:
The Customer acknowledges that the Company may perform any of its obligations or exercise any of its rights hereunder by itself or through its agents franchisees and/or sub-contractors provided that any action or omission by such agents franchisees and/or sub-contractors shall be deemed to be the act or omission of the Company
The Customer acknowledges that the means of transport and route in respect of each Consignment shall be at the sole discretion of the Company
Any dates or times given for the delivery of the Consignment are approximate only unless otherwise agreed in writing and save as otherwise provided herein the Company shall not be liable for any loss suffered by the Customer arising from any delay in delivery of the Consignment
Transit shall commence when the Consignment is delivered to or collected by or on behalf of the Company and shall (unless otherwise previously determined) end when the Consignment is tendered at the address of the Consignee save that:
(a) If no adequate access and no adequate unloading facilities exist at the place of the delivery then delivery shall be deemed at the expiry of one clear day after notice in writing by the Company is given to the Customer
(b) Where for any other reason a Consignment cannot be delivered or a Consignment is held ‘to be kept until called for’ or upon any like instructions and such instructions are not given or the Consignment is not called for and removed within the Carrier’s time limit for such an eventuality then transit shall be deemed to end
Unless otherwise agreed in writing the Company shall not be under any obligation to provide any plant power or labour in addition to any driver in respect of unloading at the delivery address of the Consignee
The Consignment shall have presumed to have been delivered in a good and undamaged condition if on delivery of it the receiver signs the Carriers consignment note without making any notation as to the damage or loss alleged to have been suffered
The Customer acknowledges that it is his responsibility to notify the Company in writing of any valuable items comprised in any Consignment which has a market value in excess of £5000 per tonne and that the Company in respect of making appropriate insurance arrangements may levy additional charges. Save as otherwise provided herein the Company shall be under no liability in the event of any loss or damage to the Consignment if the Customer fails to provide such notification
CHARGES AND PAYMENT:
The Company shall invoice the Customer for the Price and VAT at the rate prevailing on the date of the Company’s invoice at the time of making the contract.
The Customer shall pay the Price and VAT immediately at the time of making the Contract. Business account holders are responsible for any debts accruded and all payments owed must be paid in the 30 day period or agreed payment dates. failure to make payments will result in account being suspended and court action for the recovery of the debt being instigated. It is the responsiblity of the company director to ensure all debts are paid.
Time of payment of the Price and VAT shall be of the essence of the Contract
If the Price in respect of the carriage of any Consignment is to be calculated by reference to the weight/size of such Consignment and the weight/size is not stated on the relevant Consignment note or the weight/size stated is incorrect or the volumised weight is greater than the actual weight, the Company shall be entitled to estimate or determine the actual weight/size of such Consignment and shall be entitled to increase the price and debit the payee accordingly. If payment is made to the Company by any Third party on behalf of the Customer the Company reserves the right to claim additional payments from that Third party at any time in respect of any such Consignment.
The Company shall have a general lien against the Customer where the Customer is the owner of the Consignment for any monies whatever due from the Customer to the Company. If such a lien is not satisfied within a reasonable time the Company may at its absolute discretion sell the Consignment or part thereof as agent for the Customer and apply the proceeds against any of the monies due and the expenses of the retention insurance and sale of the Consignment and shall upon accounting to the Customer for any balance remaining be discharged from all liability whatever in respect of the Consignment. Where the Customer is not the owner of the Consignment the Company shall have a particular lien against the said owner and shall be entitled to retain possession but not dispose of the Consignment against monies due from the Customer in respect of the Consignment
CANCELLATION:
Stage 1 Cancel before Manifesting 10% Charge
Stage 2 Cancel after Manifest 80% Charge
WARRANTIES AND LIABILITIES:
Subject as expressly provided in these Conditions the Company warrants that the Services will be performed with reasonable skill and care and in accordance with the Contract
The Company shall be under no liability under any warranty condition or guarantee until the Price and VAT have been paid.
The Company shall not be liable to the Customer by way of any representation or any implied warranty condition or other term or any duty at common law or under the express terms of the Contract for any consequential loss or damage (whether for loss of profit or otherwise) costs expenses or other claims for consequential compensation whatsoever (and whether caused by the negligence of the Company its employees agents franchisees or sub-contractors) which arise out of or in connection with the supply of the Services except as expressly provided in these Conditions
Any liability of the Company hereunder in respect of any delay in performing or failure to perform the Services shall be limited to the cost to the Customer in the cheapest available market of similar services to replace those not performed
Save where the Customer provides the Company with written notification (as provided by clause 3) and insurance cover is arranged by the Company or as otherwise agreed in writing the Company’s liability for any loss of or damage to any Consignment arising as a consequence of default by the Company its employees agents franchisees or sub-contractors shall be limited to the lesser of the value of the Consignment or the sum of £20
Nothing contained herein is intended nor will limit the Company’s liability in respect of death or personal injury caused by the Company its employees agents franchisees or sub-contractors
INDEMNITY:
The Customer shall indemnify the Company against:
(a) All consequences suffered by the Company its agents franchisees or sub-contractors (including but not limited to) for claims demands proceedings fines penalties damages costs expenses and loss of or damage to the carrying vehicle and to other goods carried caused by any error omission misstatement or misrepresentation by the Customer or other owner of the Goods or any servant or agent of either of them or insufficient or improper packing labelling or addressing of the Goods
(b) All claims and demands whatever by whosoever made in excess of the liability of the Company under these Conditions
(c) All loss suffered by and claims made against the Company its agents franchisees or sub-contractors resulting from loss of or damage to property caused by or arising out of the carriage of a Dangerous Consignment whether or not declared by the Customer as such
(d) All claims made upon the Company its agents franchisees or sub-contractors in respect of duty for Consignment in bond whether or not transit has ended or been suspended
CLAIMS:
The Consignee should inspect the Consignment upon delivery before signing any documentation as to its condition Marking POD Unchecked is not adequate goods need to be checked to make a claim.
Insurance can be enhance to £5.00 per kilo £10.00 per kilo and £25.00 per kilo when requested in certain areas please call office to enquire . UKPCD cannot pay over the specified cover.
No Claim will be accepted if the POD (proof of delivery ) has been signed by the receiver of the goods . It is their responsibility to check goods are not damaged or missing.
A claim for liability will not be accepted by the Company unless notice of it is:
CLAIMS: Returns are not covered under our Terms
CLAIMS:
TERMINATION:
Without prejudice to any other right or remedy available to it the Company shall be entitled to cancel the Contract or suspend any further performance under the Contract without any liability on the part of the Company to the Customer and if the Services have been performed but not paid for the Price and VAT shall become immediately due and payable notwithstanding any previous agreement or arrangement to the contrary in the event that:
FORCE MAJEURE:
Neither party shall be liable for any default due to any act of God war strike lock out industrial action fire flood drought tempest or any other event beyond the reasonable control of either party
GENERAL
The headings in these Conditions are for convenience only and shall not affect interpretation
No waiver by the Company of any breach of the Contract by the Customer shall be considered as a waiver of any subsequent breach of the same or any other provision
No failure of the Company to exercise any power given to it or to insist upon the strict compliance by the Customer with any obligation hereunder and no custom or practice of the parties at variance with the terms hereof shall constitute any waiver of any of the Company’s rights of the Contract
If any provision of these Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Conditions and the remainder of the provisions in question shall not be affected thereby
This Contract is governed by the laws of England and is subject to the exclusive jurisdiction of the English Courts
The conditions contained below are incorporated into this Contract and shall constitute the Conditions but in the event that they conflict with the Conditions the Conditions shall take precedence.
What does pallet “parameter” mean?
All dimensions and weight within a single pallet. The maximum pallet base dimensions are 120cms x 100cms, the maximum height of the pallet selected includes the pallet height as well so measure from the floor. Quarter 60cms Half 100cms and Full 200cms the maximum weight of the each pallet is 250kgs for a quarter pallet, 500kgs for a half pallet and 750kgs for a full pallet. If there is lifting equipment at both collection and delivery addresses then for a full pallet you may go up to 1200kgs. A Fork lift will be required at both ends .
What happens if my goods exceed the “parameter” of a pallet?
If your goods overhang or the pallet exceed the base parameter by one way this will be an oversize pallet up to 240x100cms or 200x120cms (2 pallet spaces) if you exceed the pallet base dimensions by both ways this will also be an oversize pallet up to 240x200cms (4 pallet spaces) the maximum parameter in length that the network can accept is 300x120cms (3 pallet spaces). The maximum weight of any single pallet even if oversized is 1200kgs.
Can I send an engine or gearbox?
You can but you must call us on 01223 969 249
See Section 3 in the terms and conditions .
What if collected or delivered the pallet is larger or heavier than what is ordered?
When you click the submit button you agreed to our disclaimers, terms and conditions and accept liability for any further charges applied. Failure to disclose the correct pallet size will result you being charged the correct amount and must be paid on receipt of invoice.
Can I send hazardous goods?
As a general rule “No” but some UN number materials in limited quantities are allowed but you must contact us first so we can ask the carrier. If you are in any doubt contact us.
Can I send fluids?
As a general rule if the fluids are in a sealed container and not dangerous or a toxic substance, then yes we can. It is always wise to check with us first before ordering.
Is a pallet supplied if requested?
You may ask for a Pallet or Pallet and wrap in the collection notes, there is a charge of £17.50 + vat per pallet , We can offer this on Economy service only. You are responsible loading the goods onto the pallet. Please be aware if goods are too heavy or large we can refuse to load the goods as they need to be safely transported. Not all Depots will supply a pallet .
Is a pallet supplied if requested?
You may ask for a Pallet or Pallet and wrap , But Not all Depots can off this service please call to check this service
Does my item need to be on a pallet?
Your item needs to be safely secured to a pallet prior collection unless you have requested a pallet or Pallet and Wrap.
I don’t know the weight of my goods?
If you don’t know the exact weight don’t worry as most people don’t, try to be as close to what you may think it is, try not to under or over exaggerate as this may cause your or someone else’s pallet to be missed as a result, the carrier is limited legally to what he can carry.
What is a hard standing?
Your pallet must be accessible and the driver must be able to pull or push the pallet to his tail lift to load. The surface needs to be concrete, tarmac, brick weave or slabs for example. Think to yourself “would you be able to move a pallet and its weight” on soil, loose shingle or turf?
Do your lorries come with a forklift truck?
No, if you have requested a tail lift then it will have a pallet truck (hand pump truck) on board.
What size are your lorries?
Normally 16 -18 tonne rigids with curtain sides and a (tail lift if requested). If you have restricted access and you need a smaller vehicle such as 7.5 tonne or transit size you must inform us, please note, this request may delay your collection or delivery if a vehicle is not available on that day.
When will I get confirmation of my pallet order?
Transferring data is not automated as we have to check your order before transferring to the carrier. If you order between (A)11.15am to (B)11.14am the following day you will normally receive confirmation with labels by (B)midday Monday to Friday.
Do I need to check my order when I receive confirmation?
We recommend you check your confirmation, we are all human and even we can make a mistake and please check your labels.
Do I have to have an account or a business to use your services?
No, anyone whether residential or business can use our service without an account at any time, however if you frequently send pallets and wish to open and use the business account facility you will need to submit the business enquiry form and a credit form will be sent to you to fill in for our commercial department to give authorisation and set up.
I have noticed that I have given or you have transferred some incorrect details.
If this happens please contact us as soon as possible, when you create an order you it will generate an order id, date-time-random 6 digits ie: ddmmyy-hhmm-123456, the 6 random digits will be your COM consignment reference. Please use this number for all correspondence preferably by email to info@ukpalletcommercialdeliveries.com
My card payment has been rejected or declined.
If this happens we will notify you by email the reason why and will offer to send you a merchant payment link for your attention. You may also contact us to make payment over the phone using our virtual terminal. Your order will not be processed until we receive payment confirmation.
When will my order be collected?
Any time Monday to Friday from 08.00am to 17.30 pm unless special arrangements have been agreed. There are no collections at weekends. We cannot offer timed or AM collections. Collections are not Guaranteed on the day displayed some times collections can be later. Next day pallets are normally collected the same day if booked before 11.30AM this will be the following day if after this time but not guaranteed as drivers can run out of time or breakdown.
Economy collections can be collected a day early or a day late these are at the discretion of the collecting depot.
When will my order be delivered?
Any time Monday to Friday between 08.00am to 17.30pm unless AM, Timed or Saturday options have been selected and paid for.
Please be aware Deliveries are not guaranteed as problems can occur during the collection and delivery process.
We try our best to ensure goods arrive on time but cannot guarantee this, We offer a dedicated Same day delivery if needed .
Next day deliveries are normally the following working day Economy can be 2 days
May I contact the Carrier or their Depot?
No, only under special circumstances with permission granted by us.
Can I track my order?
Tracking is available on our homepage and available once it has been scanned in at the collection depot.
I don’t understand the tracking.
Enter your COM ref No and search
Click on the COM ref number then the ” >” left of the Pallex id number
You will see a series of tracking details
C&D if ticked means pallet is out for delivery today. Once pallet is delivered you may open the POD image normally at the end of the working day.
Does anyone have to be present for collection or delivery?
Yes, but if you are not going to present you must give us permission to collect or leave the goods out for collection in a safe place. The carrier is only responsible for your goods whilst it is in their care. But only for damage cause by negligence by Haulier , If goods are damaged by inadequate pallet or failure to secure properly there is no cover. to do this will result in a failed collection or failed delivery charge. If you are the recipient or 3rd party making the order, it is your responsibility to inform the sender.
Will the driver take the pallet into my property or help to offload?
The service offered is door to door on the ground floor and the driver is not obligated to help offload or take it into your property and is down to the drivers discretion.
Should I check my goods when delivered?
We recommend you do, if there is any damage you must notify the driver and do not sign the POD “proof of delivery” as received in good condition as this may invalidate any claim. You are entitled to refuse your goods, if damaged always try to take a photo and report to us asap. There are time limits to report a claim, please read our T&Cs.
How do I make a claim against damage or loss of goods?
It is important that damaged or lost goods are reported to us as soon as possible.
Contact us preferably via email to info@ukpalletcommercialdeliveries.com and we will transfer details to the carrier.
No Claim will be accepted if the POD (proof of delivery ) has been signed by the receiver of the goods . It is their responsibility to check goods are not damaged or missing .
Are my goods insured?
Your goods are insured against loss or damage caused by the carrier at £5.00 per kilo up to a maximum £5000 per tonne / pallet in Mainland UK only. For Northern Ireland and Eire insurance is RHA only cover £1.30 per kilo . The carriers insurers may require proof of weight, cost, salvage or repair values in the event of a claim. We as a 3rd party company are not liable for any loss or damage and act as an agent for claims to be processed and regulated by the carriers insurers. Please be aware that Glass products may not be covered if not packaged properly and proof of this by photos. Dangerous goods will not be covered antiques and Jewellery
My goods are high value, can I have enhanced insurance cover?
Yes we can in some areas please call office to discuss, the carrier offers up to £25 per kg to a maximum of £25000 per tonne / pallet. You will need to contact us before making your order as amendments cannot be made once manifested
How long does a claim take to process?
The simple answer is “how long is a piece of string” there are a lot of insurance scams being made and the carriers insurers have seen them all, as long as you send all the information that they require truthfully and promptly enabling ease of their investigation it should be a matter of a few weeks. Delay is caused by discrepancies and fraudulent claims and may take months to settle and a rarity but may even be rejected. No Claims will be paid if the POD has been signed for.
I made the order and I am the recipient, how does the sender receive the labels?
We will reply to the email address given, when you receive the labels please forward them to the senders email address. If you wish for us to send the labels direct please supply their email address in the collection notes. If this is not possible then ask the sender to write the delivery address to identify and attach to the pallet.
Can I get an ETA (earliest time of arrival)?
We do not have direct contact with the driver so it makes it difficult for us to get an ETA without going through several departments so please avoid asking this unless it is essential.
How long does an economy delivery take?
An economy delivery is normally scheduled 2 working days after collection but in some remote areas and where a ferry is used this may not be possible and can take a further 1-3 days to arrive, for example Ireland 3 days, Highlands up to 5 days and may be subject to crossing and weather conditions.
Is my pallet “guaranteed” to be collected or delivered on time?
The carriers aim it to reach it’s target to deliver and collect as requested but cannot control traffic, congestion, accidents, breakdowns, roadworks, weather, loading and off loading conditions, also legal driver man hours are just a few things that can go wrong but under normal circumstances running smoothly they do attempt to guarantee your request.
Will I be contacted before collection or delivery?
Drivers are not obligated to make contact before collection or delivery but for example, they may try if you live in a remote area. They also don’t want a wasted journey that could cost valuable time and money and may request aborting if there is no answer, therefore it is essential that we are given correct telephone numbers and also to avoid attempted or re-collection / delivery charges. If you are not going to be there contact us in good time to relay the message. If it’s loaded it takes up space for another pallet that could be collected or delivered.
I will need to be contacted before collection or delivery as I won’t be there and cannot leave the pallet safely outside or with a neighbour.
Add this request in the collection or delivery notes and please state how long you need the call prior to collection or delivery. Please note this may delay collection or delivery if contact has not been made. It is essential we are given the correct contact details.
What does “Book in” mean for a delivery?
The depot (not the driver en-route) will call to confirm and discuss when the recipient requires delivery prior to the pallet being loaded. Please note: this may delay the delivery if contact has not been made. We cannot offer this service for next day orders.
Can I make an order over the phone?
We do not encourage this as it takes at least 20 minutes to relay and edit the form and we will only do it under exceptional circumstances. Please avoid this service in the mornings whilst we are inputting online orders to the carrier.
What can I do if I don’t want to make an online payment?
You may contact us by phone where we can take your card details if you wish and use our virtual terminal
Can I cancel my order?
You may cancel your order anytime but there are 3 stages for any surcharge that may apply
1a Cancel before we have manifested, 5% Card charge
2a Cancel after we have manifested and sent you confirmation, 50% Depot & admin charges
3a Cancel after the carrier has left the depot to collect, 80% plus carriers collection charge
Failed collections or deliveries
Customers will be charged for Failed Collections or Deliveries if it is deemed that Customer has not adhered to the requirements stated in the T&Cs and Booking requirements .
Usage of your data
The usage of your personal data
Some of your personal data we need for processing your order and for providing customer focused services.
Data processing upon receiving your order
Our commitment to you is to provide value for money top products and services to our customers. In order to ensure smooth and trouble-free order processes, your order is thoroughly vetted and invest in fraud prevention before confirming your contract.
Contract and customer information
You will receive the order confirmation and information by email. We use the email address you have provided to order the product. You will also receive your invoices and helpful information in the same manner.
Usage data as part of our services and products
Certain data is recorded during use of our products and services to enable us to identify issues with our products and to continously improve our products and services. In order to ensure the safety of your personal data, we pseudonymize or anonymize such personal data prior to any analysis.
Opinion polls
In order to offer you the best possible products and services, we do need your support. Therefore, we send out surveys to our customers from time to time via email or provide them on our websites. Participation in these surveys is optional and you may revoke your consent to receiving opinion polls from us after the first email.
Transferring data to third parties
We do not give your information to any Third party companies
Reporting of faulty products and fraud
In case of faulty products or disagreements and we are committed to seek amicable solutions. Is this not possible, we evaluate the situation carefully, when and to whom we report faulty products or fraudulent usage.
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